Effective 7 October 2026. This policy explains how bookings and memberships with Growth Hub Global are cancelled and what happens when they are. Money already paid is dealt with in the Refund Policy.
How to cancel a booking
Cancellation is handled by our team. Contact us by email at info@growthhub.global, by phone or WhatsApp on +966 50 667 8277, or at the centre, quoting your booking reference. Self-service cancellation from your account will be introduced together with online payment; until then, a request to the team is the only way to cancel.
What happens when a booking is cancelled
- Any meeting hours drawn from your allowance for the booking are returned to the month they were taken from.
- Any unpaid proforma invoice for the booking is voided.
- If the booking was made against a company budget, the amount is released back to the budget, unless an invoice for it has already been paid, in which case the Refund Policy applies.
- You receive a cancellation email confirming the hours returned.
- Cancelling a recurring booking cancels every remaining occurrence in the series. Past sessions that were completed are unaffected.
Notice periods
There is no cancellation fee for a booking that has not been paid. For a booking that has been paid, the amount refunded depends on the notice you give, as set out in the Refund Policy: full refund with 7 days' notice or more, half with 2 to 6 days' notice, and none with less than 2 days' notice.
No-shows
If you do not arrive for a confirmed booking and have not cancelled it, the booking is recorded as a no-show. The space was held for you, so the meeting hours are consumed, the invoice remains payable, and no refund is given. No-shows do not earn loyalty points.
Cancellation by Growth Hub
We may cancel a booking if the space becomes unavailable for reasons outside our control, if payment is not received by the due date, or if these terms are broken. Where we cancel for a reason that is not your fault, we will offer an alternative space or time or a full refund of what you have paid.
Memberships
A membership plan can be cancelled at any time by asking the team. Cancellation takes effect immediately: the plan stops, remaining meeting hours for the month are forfeited, and no part of the current month is refunded. Office agreements have a minimum term of three months; ending one early is subject to the terms of your office agreement.
Changes to a booking
If you need a different time, space or number of people, contact the team. A change is treated as a cancellation of the original booking and a new booking, and the rules above apply to the hours and payment involved.