Effective 7 October 2026. This policy explains when Growth Hub Global refunds money you have paid and how the refund is made. It applies together with the Cancellation Policy.
What can be refunded
A refund can only be made against a payment we have recorded as received for an invoice. Unpaid proforma invoices are voided on cancellation rather than refunded. Loyalty points, coupons and included meeting hours have no cash value and are never refunded as money; hours drawn for a cancelled booking are returned to your allowance instead.
Cancelled bookings
When a paid booking is cancelled, the refund depends on the notice given before the booking date:
- 7 days or more before the booking: 100% of the amount paid.
- 2 to 6 days before the booking: 50% of the amount paid.
- Less than 2 days before the booking, or a no-show: no refund.
These are our standard rates. Our finance team may refund more where circumstances justify it, for example illness supported by a medical certificate, and will refund in full whenever the cancellation is our fault.
Bookings cancelled by Growth Hub
If we cancel a paid booking for a reason that is not your fault, you may choose an alternative space or time, or a full refund.
Memberships and offices
Membership fees for the current month are not refunded when a plan is cancelled. Office agreements are refunded, if at all, only as set out in the office agreement itself.
Overpayments and errors
If you have paid more than the invoice, or paid an invoice twice, tell us and we will refund the difference in full.
How refunds are paid
- Refunds are made by bank transfer to the account the payment came from. We do not pay refunds in cash or to a third party.
- Refunds are made in Saudi riyals for the riyal amount on the invoice. If you paid in another currency, your bank's exchange rate on the day determines what you receive, and we are not responsible for exchange differences or bank charges.
- Where the booking was paid from a company budget, the refund is credited back to the company and to the budget period the booking was drawn from.
- We aim to process approved refunds within 14 days of the request. Your bank may take a further few days to show the funds.
How to ask for a refund
Email info@growthhub.global from the address on your account, or contact the team by phone or at the centre, quoting the invoice number. We will confirm the amount before it is paid, and you will receive an email when the refund has been processed.